Terms and Conditions

Last updated: 01/09/2026

Resal Al-Wad Information Technology Company, registered with the Ministry of Commerce in the Kingdom of Saudi Arabia under Commercial Registration No. (4030436643), welcomes you to Resal and hereby informs you that the following Terms and Conditions govern your use of Resal and set forth the legal consequences arising from your use of Resal’s services through the Internet.

Your access to or use of Resal, whether as a user, service provider, or in any other capacity, constitutes your express acceptance and agreement, with full legal and Sharia capacity, to be bound by all terms and provisions of this Agreement, without exception. Accordingly, this Agreement, together with the Privacy Policy and any supplementary terms and conditions, constitutes an integral part of the legal framework governing the use of Resal. Your acceptance thereof shall constitute a full and binding commitment to comply with all provisions set forth herein.

Please note that Resal’s services may be provided through a website, mobile application, or electronic platform. This Agreement shall become effective and legally binding upon your acceptance thereof and commencement of registration with Resal or your use of any of its services.

As Resal may update this Agreement from time to time, we recommend that you review it regularly and refer to the latest version to stay informed of any changes. Your continued use of Resal’s services constitutes your express and binding acceptance of all the terms and conditions set forth in this Agreement.

Article (1): Definitions

For the purposes of these Terms and Conditions, the following words and expressions shall have the meanings assigned to them below, unless the context otherwise requires:

  1. Application: The digital platform, namely the Resal application, made available for download and use on smartphones and intended to provide the Company’s services to consumers.
  2. Merchant: Any entity or commercial establishment that has entered into an agreement with Resal and accepts Resal’s products and services, including ResalPay, or offers its goods and services for sale through the Application. For the purposes of facilitating and completing operational transactions, Resal may process certain Merchant-related data, including branch identifiers, point-of-sale (POS) device identifiers, and transaction reference numbers. Such processing shall be subject to Resal’s applicable Privacy Policy.
  3. Resal Points: Non-cash loyalty units or balances issued and administered by Resal, credited to the User’s account based on eligible transactions, and redeemable and usable within the network of participating Merchants.
  4. ResalPay: The service and technical mechanism made available through the Application that enables the User to complete payment transactions, in whole or in part, using Resal Points or the available balance, at authorized Merchants within the Resal network.
  5. Balance Top-Up: The process by which the User deposits funds into or increases the balance available in the Application, whether through Resal Cards, by transferring and redeeming loyalty points from partner programs (such as Alinma Akthar, Qitaf, and other programs approved by Resal from time to time), or through any other means approved by Resal.
  6. Booking Services: The services made available through the Application that enable the User to search for and make bookings for events, airline tickets, or hotels, which are provided by third parties (Service Providers), using the interface and payment solutions provided by Resal.
  7. Mobile Top-Up: The service that enables the User to top up telecommunications credit or purchase internet and voice call packages offered by telecommunications service providers made available and approved through the Application.
  8. Offers and Vouchers: Promotional benefits, price discounts, or digital vouchers (coupons) issued or made available through the Application in cooperation with Merchants and partners for the purpose of providing additional value to the User.
  9. Top-up Balance: The monetary or credit value added to the User’s account, resulting exclusively from direct top-up transactions or the redemption of gift cards, and designated for use in digital purchase transactions within the Application.
  10. Converted Balance: The credit value resulting from the conversion or redemption of loyalty points and loyalty programs operated by external partners (such as Qitaf and Alinma Akthar) into an equivalent balance made available for use within the Application.

Article (2): Terms and Conditions Governing the Use of Features and Services

1. Offers and Vouchers

1.1 Offers, discounts, and vouchers are subject to continuous change and updates and depend entirely on the nature and validity of the agreements in place with participating Merchants.

1.2 Resal reserves the right, at any time and without prior notice, to modify, suspend, or remove any offer, voucher, Merchant, or related offering from the Application or website.

1.3 Resal shall not be obligated to maintain or provide any particular Merchant or brand on its platforms on a permanent basis.

2. Validity of Converted Balance / Redeemed Points

2.1 Any Converted Balance or redeemed points credited within the Resal Application shall remain valid for a period of twelve (12) months from the date of the actual conversion, unless the terms and conditions of the relevant Merchant or the terms of the applicable promotional offer expressly provide otherwise.

3. Non-Refundable Balance Policy

3.1 Any balance, whether directly topped up or converted from loyalty programs or other loyalty sources, shall be final, non-refundable, and non-cancellable and may not be exchanged for cash once it has been technically credited to the Company’s systems. Requests for cash refunds shall only be considered in the following exclusive exceptional circumstances:

  1. Where a refund is mandatorily required under the applicable laws and regulations of the Kingdom of Saudi Arabia.
  2. Proven technical errors attributable to the Platform’s systems.
  3. Unauthorized transactions resulting from a technical malfunction in Resal’s systems, provided that such transactions did not result from the User’s negligence.

4. ResalPay Feature and Transaction Authorization Mechanism

4.1 Payment transactions through ResalPay shall only be processed after the User provides their express and final authorization within the Application. The Merchant shall have no right or authority to obtain the User’s authorization on behalf of Resal.

4.2 The User shall bear full personal and legal responsibility for entering the One-Time Password (OTP) personally. The User is strictly prohibited from sharing the OTP with any other party or with any Merchant employee.

4.3 Resal confirms that it will never request the User’s OTP verbally, by telephone, or through social media or other communication channels. Any disclosure of the OTP by the User shall constitute negligence and shall result in the User waiving any right to claim compensation for transactions resulting from such disclosure.

5. Mobile Top-Up and Booking Services

5.1 The User shall bear full responsibility for the accuracy and correctness of the mobile number entered, the selection of the correct telecommunications network operator, and the top-up amount. Resal shall not be liable for any failed transaction or loss of monetary value resulting from the User’s error in entering or selecting any such information.

5.2 Nature of Booking Services: Event, airline, and hotel booking services are provided by Resal in its capacity as a technology intermediary connecting the User with service providers (third parties). Accordingly, all such bookings shall be subject to the cancellation, amendment, and refund policies and terms and conditions of the organizers and actual operators of the relevant services.

Article (3): Accounts, Security, and User Conduct

  • The User undertakes to provide true, accurate, and up-to-date information when registering for the Application.
  • The User shall be fully responsible for maintaining the confidentiality of their account login credentials and for all activities and transactions conducted through their account.
  • The use of Resal’s services for any unlawful or fraudulent purpose, or for any activity that constitutes a violation of the applicable laws and regulations of the Kingdom of Saudi Arabia, is strictly prohibited.

Article (4): Limitation of Liability and Disclaimer

  • Resal provides its platform and services to Users on an “as is” and “as available” basis, without any express or implied warranties of any kind, including, without limitation, any warranties as to the fitness of the services for a particular purpose, freedom from errors or software defects, or uninterrupted availability.
  • Without prejudice to any mandatory provisions of the applicable laws and regulations of the Kingdom of Saudi Arabia, and to the maximum extent permitted by law, Resal’s total aggregate financial liability (including that of its officers, directors, employees, and affiliates) to the User for any claims or direct damages arising out of or in connection with the use of the services shall not exceed the total fees and amounts paid by the User to Resal during the twelve (12) months immediately preceding the date on which the event giving rise to such liability occurred.
  • The limitation of liability set forth in paragraph (2) above shall not apply, and liability shall remain unlimited to the extent required by applicable laws and as determined by the competent judicial authorities, in the following mandatory circumstances:
  1. Fraud and Wilful Misconduct: Any damages arising from fraud, bad faith, or any wilful or intentional act or misconduct on the part of Resal.
  2. Gross Negligence: Damages arising from gross negligence or gross failure by Resal to perform its fundamental obligations.
  3. Personal Injury and Tortious Acts: Damages arising from death or bodily injury, or any liabilities arising from a “tort” (tortious liability) in accordance with Article (173) of the Saudi Civil Transactions Law.
  4. Personal Data Protection Violations: Wilful breaches of mandatory statutory obligations relating to the collection, processing, and protection of personal data in accordance with the Personal Data Protection Law (PDPL) and its Implementing Regulations.
  5. Mandatory Consumer Protection Obligations: Mandatory rights and obligations that may not be contractually excluded or waived under the E-Commerce Law, consumer protection laws and regulations, and other applicable laws and regulations in the Kingdom of Saudi Arabia.

Article (5): Intellectual Property

All rights, service marks, logos, software, interfaces, designs, and content made available on the Resal website and Application constitute the exclusive intellectual property of Resal Al-Wad Information Technology Company and are protected under applicable national laws and international intellectual property conventions and treaties. No part thereof may be copied, reproduced, or otherwise used without the Company’s prior written consent.

Article (6): Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia. In the event of any dispute or disagreement arising out of or relating to these Terms and Conditions or the use of the services, the parties shall first seek to resolve the matter amicably. If an amicable resolution cannot be reached, exclusive jurisdiction shall lie with the competent courts in the City of Riyadh, Kingdom of Saudi Arabia.

Article (7): Amendments and Updates to the Terms and Conditions

  • Resal reserves the right to amend or update these Terms and Conditions from time to time. In the event of material amendments that affect personal data or the manner in which Resal processes personal data, Resal shall provide the User with prior notice (for example, by email or through a prominent notice within the Application or on the website) at least fifteen (15) days before such amendments take effect.
  • The User’s continued use of Resal’s services following the effective date of general amendments shall constitute acceptance of such amendments. With respect to material amendments relating to the User’s personal data, Resal shall obtain the User’s new affirmative and explicit consent. If the User does not agree to any updated amendments, the User’s sole remedy shall be to cease using the services, and the User shall be entitled to request the cancellation of their account.

Article (8): Technical Support and Communication

For any inquiries, complaints, or reports relating to these Terms and Conditions or transactions, you may contact the designated Support and Compliance Team directly through the following official email address:

  • Technical Support and Complaints: [email protected]
  • Our team will be pleased to handle your requests and provide a response outlining the action taken within a maximum period of thirty (30) days from the date of receipt of a complete and duly substantiated request. Certain exceptional requests may require additional time due to their volume or complexity. In such cases, we will notify you in advance of the extension and provide the reasons therefor, in accordance with the Implementing Regulations of the Personal Data Protection Law (PDPL).