Terms and Conditions

Last updated: 01/09/2026

Resal Al-Wad for Information Technology, registered with the Ministry of Commerce in the Kingdom of Saudi Arabia under Commercial Registration No. (4030436643), welcomes you and informs you that you will find below the Terms and Conditions governing your use of Resal and all legal effects arising from your use of Resal’s services on the internet.

Whereas the use of Resal by any person, whether as a user, a service provider, or in any other capacity, constitutes their express consent and acceptance, with full legal and regulatory capacity, of all clauses and articles of this Agreement without exception, this Agreement, together with the Privacy Policy and the annexed terms and conditions, forms an integral part of the legal framework governing the use of Resal, and your acceptance thereof constitutes a full commitment to its contents.

We note that Resal’s services may take the form of a website, a mobile application, or an electronic platform. This Agreement shall be deemed valid and effective as soon as you agree to it and begin registering with Resal or using its services.

Resal may update this Agreement from time to time without prior notice. Accordingly, we recommend that you review it and consult the latest version to become aware of any changes. Your continued use of Resal’s services constitutes express and binding consent to all terms and conditions set out in this Agreement.

Article (1) Definitions

For the purposes of applying these Terms and Conditions, the following words and expressions shall have the meanings assigned to each of them, unless the context requires otherwise:

  • Application: The digital platform (the Resal application) available for download and use on smartphones, intended to provide the Company’s services to consumers.
  • Merchant: Any contracted commercial entity or establishment that accepts Resal’s products and services, including the ResalPay service, or offers its goods and services for sale through the Application. For the purpose of completing operational processes, Resal may process merchant-specific data (such as branch identifiers, point-of-sale devices, and transaction reference numbers), and such processing is subject to Resal’s approved Privacy Policy.
  • Resal Points: Loyalty units or balances of non-cash value, issued and managed by Resal, credited to the user’s account based on eligible transactions, and redeemable and usable across the network of participating merchants.
  • ResalPay: The service and technical mechanism available through the Application that enables the user to complete payment transactions, in whole or in part, using Resal Points or the available balance, at approved merchants within the Resal network.
  • Balance Top-Up: The process that enables the user to deposit or increase their balance within the Application, whether through Resal cards, through the transfer and redemption of loyalty points from partner programs (such as Alinma Akthar, Qitaf, and other programs approved from time to time), or through any other means approved by Resal.
  • Booking Services: The services available through the Application that enable the user to search for and complete bookings for events, flight tickets, or hotels, provided by third parties (service providers), using the interface and payment solutions provided by Resal.
  • Mobile Top-Up: The service that enables the user to recharge telecommunications credit or purchase internet and call packages from the telecommunications service providers available and approved within the Application.
  • Offers and Vouchers: The promotional benefits, price discounts, or digital vouchers (coupons) issued or made available through the Application in cooperation with merchants and partners, to provide added value to the user.
  • Top-up Balance: The financial or credit value added to the user’s account, resulting exclusively from direct top-up transactions or the redemption of gift cards, and designated for use in digital purchase transactions within the Application.
  • Converted Balance: The credit value resulting from the transfer or redemption of points and loyalty programs belonging to external partners (such as Qitaf, Alinma Akthar) into an equivalent balance available for use within the Application.

Article (2) Terms and Conditions for the Use of Features and Services

1. Offers and Vouchers

1.1 Offers, discounts, and vouchers are subject to continuous change and updating, and depend entirely on the nature and validity of the existing agreements with participating merchants.

1.2 Resal reserves the right to modify, suspend, or remove any offer, voucher, or merchant from the Application or the website at any time and without prior notice.

1.3 Resal is not obliged to make any specific merchant or brand permanently available on its platforms.

2. Validity of Converted Balance / Points

2.1 Any converted balance or redeemed points within the Resal application shall remain valid for a period of twelve (12) months from the date of actual conversion, unless the terms of the relevant merchant or the terms of the specific promotional offer expressly provide otherwise.

3. Non-Refundable Balance Policy

3.1 Any balance (whether topped up directly or converted from loyalty programs and sources) shall be final, non-refundable, and non-cancellable, and may not be exchanged for cash value once it has been technically recorded in the Company’s system. Requests for cash refunds may only be considered in the following exclusive exceptional cases:

  • Cases in which a refund is mandatory under the laws and regulations applicable in the Kingdom of Saudi Arabia.
  • Cases of proven technical error originating from the platform’s systems.
  • Unauthorized transactions resulting from a technical malfunction in Resal’s systems (and not due to the user’s negligence).

4. ResalPay Feature and Transaction Authorization Mechanism

4.1 Payment transactions via ResalPay are processed only after the user provides their express and final consent within the Application. The merchant is not entitled to obtain the user’s consent on behalf of Resal.

4.2 The user bears full legal and personal responsibility for personally entering the one-time password (OTP), and sharing it with any other party or with the merchant’s staff is strictly prohibited.

4.3 Resal confirms that it will never request your OTP verbally, by telephone, or via social media. Your disclosure of it shall be deemed negligence that forfeits your right to claim compensation for any transactions resulting therefrom.

5. Mobile Top-Up and Booking Services

5.1 The user bears full responsibility for the correctness and accuracy of the mobile number entered, the selection of the correct telecommunications network operator, and the top-up amount. Resal bears no responsibility for failed transactions or loss of financial value resulting from the user’s error in entering such data.

5.2 Nature of Booking Services: Event, flight, and hotel booking services are provided in our capacity as a technical intermediary connecting you with service providers (third parties). Accordingly, all such bookings are subject to the cancellation, modification, and refund policies of the actual organizers and operators of those services.

Article (3): Accounts, Security, and User Conduct

  • The user undertakes to provide correct, accurate, and up-to-date information when registering in the Application.
  • The user is fully responsible for maintaining the confidentiality of their account login credentials and for any activities or transactions carried out through their account.
  • The use of Resal’s services for any unlawful or fraudulent purposes, or for activities that constitute a violation of the laws applicable in the Kingdom of Saudi Arabia, is prohibited.

Article (4): Limitation of Liability and Disclaimer

Resal provides its platform and services to users on an “as is” and “as available” basis, without any express or implied warranties of any kind, including, without limitation, warranties relating to the fitness of the service for a particular purpose, its freedom from errors and software defects, or its uninterrupted operation.

Without prejudice to the mandatory laws applicable in the Kingdom of Saudi Arabia, and to the maximum extent permitted by law, the total financial liability of Resal (including its officers, directors, employees, and affiliates) towards the user for any claims or direct damages arising out of or relating to the use of the service shall not exceed the total fees and amounts paid by the user to the Company during the twelve (12) months immediately preceding the date on which the event giving rise to liability occurred.

The liability cap set out in paragraph (2) above shall not apply, and liability shall remain unlimited as determined by the applicable laws and the competent judicial authorities, in the following mandatory cases:

  • Fraud and Wilful Misconduct: Any damages arising from deceit, bad faith, or a deliberate act by the Company.
  • Gross Negligence: Damages arising from gross negligence or serious default by the Company in performing its essential obligations.
  • Bodily Injury and Tort: Damages arising from death or bodily injury, or any obligations arising from a “harmful act” (tort liability) in accordance with Article (173) of the Saudi Civil Transactions Law.
  • Personal Data Protection Violations: Deliberate breach of the mandatory statutory obligations relating to the collection, processing, and protection of personal data in accordance with the Personal Data Protection Law (PDPL) and its Implementing Regulations.
  • Mandatory Consumer Protection Obligations: The mandatory rights and obligations that may not be contractually waived under the E-Commerce Law, the Consumer Protection Law, and other relevant laws applicable in the Kingdom of Saudi Arabia.

Article (5): Intellectual Property

All rights, service marks, logos, software, interfaces, designs, and content available on Resal’s website and application are the exclusive intellectual property of Resal Al-Wad for Information Technology and are protected under national laws and international intellectual property conventions. Copying or reproducing any part thereof without the prior written permission of the Company is prohibited.

Article (6): Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by, construed, and applied in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia. In the event of any dispute or disagreement relating to these Terms or the use of the services, an amicable resolution shall be sought; failing which, exclusive jurisdiction to decide the matter shall vest in the competent courts in the city of Riyadh, Kingdom of Saudi Arabia.

Article (7): Updates and Amendments to the Terms

  • Resal reserves the right to amend or update these Terms and Conditions from time to time. In the event of material amendments affecting personal data or the manner in which we process your personal data, we will notify you in advance (for example, by email or through a prominent notice within the Application/website) at least fifteen (15) days before the amendments take effect.
  • Your continued use of Resal’s services after the general amendments take effect shall constitute acceptance thereof. With respect to material amendments relating to your personal data, we will ask you to provide new, affirmative, and express consent. If you do not agree to any of the updated amendments, your sole remedy is to cease using the services, and you are entitled to request the cancellation of your account.

Article (8): Technical Support and Contact

For any inquiries, complaints, or reports relating to the Terms and Conditions or to transactions, you may contact the Support and Compliance team directly via the official approved email address:

Our team will be pleased to handle your requests and respond with the action taken within a maximum period of thirty (30) days from the date of receipt of a complete request. Certain exceptional requests may require additional time (where they are numerous or complex), in which case we will notify you in advance of the extension together with the reasons, in line with the Implementing Regulations of the Personal Data Protection Law (PDPL).