Cookies Policy

1. What are cookies

Cookies are small text files stored by your browser on your device when you visit our website. They allow us to recognise your browser, remember your preferences, and measure how the site is used so we can improve it.

2. The types we use

We use four main types of cookies:

  • Essential cookies: required for the site to run, covering session management, security and remembering your language. These cannot be disabled.
  • Preference cookies: remember your settings, such as language (ar/en) and display mode.
  • Measurement cookies: help us understand how the site is used, including which pages visitors reach, how long they stay, and which links are broken. They are aggregated and do not identify you.
  • Marketing cookies: used to measure the effectiveness of our campaigns and to show more relevant advertising. They are enabled only after your express consent.

3. Third-party cookies

Our technical partners may set cookies through our website, including:

  • Analytics tools: to measure site performance and understand visitor behaviour in aggregate.

Each of these partners is bound by its own privacy policy and is listed in our sub-processor register.

4. How to control cookies

You can control cookies in three ways:

  • Through the consent banner that appears on your first visit to the site, where you choose which types you agree to enable.
  • Through your browser settings, as all modern browsers allow cookies to be blocked or deleted.
  • By contacting us directly at [email protected] to request a review and reset of your preferences.

Please note: disabling essential cookies may cause parts of the site to stop working correctly.

5. Retention periods

How long cookies remain on your device depends on their type:

  • Session cookies: deleted as soon as the browser is closed.
  • Preference cookies: remain for up to 12 months.
  • Measurement cookies: remain for up to 24 months, and can be deleted manually at any time.

6. Updates to this Policy

We may update this Policy from time to time to reflect changes in the technologies used or in regulatory requirements. The updated version will be published on this page, with the “Last updated” date at the top of the page revised accordingly. We recommend reviewing it periodically.

7. Contact us

For any enquiry regarding this Policy, or to request a review of your data, contact the Data Protection Officer at [email protected] or through the “Contact us” page.